returns, exchanges, and cancellations
We can allow a return on products if the customer has order the wrong product, size, Delivery errors, defective ,
arrive damaged or wrong delivery returning or because they received the wrong product or item color
important Notes
All customers should contact Customer Service for approval before sending anything to us before returning any item(s).
will not be responsible for returned item(s) without notifying us in advance.
We only replace items if they are defective or damaged and wrong items
Contact me within: 3 days of delivery,please advise us within 3 business days after receipt
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
If the item arrived broken, damaged or with defects, please contact us within 7 days from the delivery date and then follow the instructions
shown in our 7 Days Product Guarantee.
1-Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions.
If your product turns out to be defective,
please provide us with the following proofs:
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
2-Return incorrect item received
We will exchange your product in cases where the purchased product does not match the item ordered.
For instance, it is not the color that you ordered
(perceived color differences due to your computer monitor will not be exchanged),
or the item you received does not match the style that you ordered.
We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed.
If the item you have received differs completely from the one you ordered,
please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Please contact us before returning a defective item in order to receive the return shipping addressand other instructions.
Received the wrong item
You can:
1) Exchange it for the new correct item;
OR
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
To be eligible for a return, your item must be unused and in the same condition that you received it.
1.
2. Once we receive the above information, we will review your case and offer you a solution
*if our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchan
Once we receive the item, we will offer you compensation or resend for free a replacement at our expense.
All shipping fees for a exchange or return are at the customers own expense and are non-refundable.
The cost of this will be deducted from the final refund.
*All returnable items must have their original tags and must not appear to have been washed, worn or altered
they must also be sent back in their original packaging,and with all the original tags affixed.
We can only accept returned products that are in their original
All returns are subject to an inspection upon arrival at our warehouse, if your item does not meet the aforementioned standards
we will ship your package back to your address and not process your refund/exchange.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
To return an item ordered:
Using Call: Customer can call our helpline number 704926 and register a request for return.
Using Email: Customer can email us your return request
Please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Details of the requested replacement item: the item number, the name and color
e. Your shipping address and phone number
The return or process can only be initiated within 7 calendar days upon receipt of your items.
If an item we receive has been worn, is damaged, has had its tags removed,or is deemed unacceptable for return and exchange
we reserve the right to return to you any non-compliant pieces.
All product packaging must be intact and not damaged in any way.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Shipping costs are non-refundable.
After contacting our customer service department you will receive the returns address.
Once we have received the item(s), we will confirm the information you have provided and review
the condition of the item(s). If all of the relevant criteria have been met,
alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.
we will process a refund if you have requested one;
-discount
-replace with new item
